M365 Service Manager (m/w/d)

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

Description

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

• In-depth knowledge of Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive, Power Platform, CoPilot)
• Experience with Microsoft 365 Admin Center, Security & Compliance Center
• Knowledge of Azure Active Directory (identity and access management)
• Basic knowledge of PowerShell for automation and administration
• Understanding of ITIL processes (incident, problem, change management)
• Ability to manage service providers and external partners
• Strong communication skills and ability to convey complex technical topics in an understandable way
• Analytical thinking and problem-solving skills
• Customer focus and stakeholder management

#ChallengeCheck

• Ensuring stable operation of the Microsoft 365 platform
• License management and capacity planning
• Root cause analysis and implementation of improvement measures
• Planning and coordination of updates, patches, and new features
• Communication of changes to users
• Implementation of security policies and compliance requirements
• Management of user accounts, groups, and permissions
• Creation of operational documentation and knowledge articles
• Reporting on SLAs, availability, and service quality
• Supporting departments in using Microsoft 365
• Conducting awareness training sessions and workshops

#Benefits

• International development opportunities
• Modern workstations
• FEEI collective agreement