Quality Customer Engineer

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

Description

Quality is synonymous with precision and reliability within the company. The integrated management system (IMS) ensures flawless product quality with advanced measurement technology and a state-of-the-art laboratory. As an interface to product-related areas such as product and process development, the team works closely with other departments to ensure quality at every stage of product development.

We are looking for quality-conscious talents who would like to contribute to continuously improving our quality processes with analytical thinking.

#SkillCheck

Technical University Degree
Languages: English - Fluent; German - represents advantage
Experience in a similar role represents advantage
Technical drawing skills
Developed communication skills
Planning and organization
Teamwork
Analytical skills

#ChallengeCheck

Processing customer complaints in the BABTEC system within 24 hours of receipt and informing the responsible segments/departments so that everyone involved is aware of each complaint in a timely manner;
Coordinate complaint analyses with the production department in order to resolve them as quickly and efficiently as possible (remedy, rejection, sorting activities) to minimize losses and present the results of customer complaint developments in the monthly report;
Collect the information necessary to resolve and close customer complaints within a maximum of 10 working days of receipt;
Define and install additional controls and sorting activities (based on data from complaints received), together with the production quality department, so that only compliant products reach the finished product warehouse or the customer from the production line;
Transmitting consistent information to segment members and the management team regarding the status of quality complaints received from customers by presenting the monthly situation;