IT Servicedesk Engineer

Acerca de Hirschmann Automotive

Hirschmann Automotive lleva más de 60 años desarrollando y fabricando conjuntos y componentes electromecánicos para la industria del automóvil. Los productos de la empresa son utilizados muldialmente por las principales marcas de automoción y cubren todos los tipos de accionamiento disponibles en el mercado. ¿Quieres formar parte de esta historia de éxito y contribuir a diseñar el futuro de la industria automotriz?

Descripción

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

• University degree - IT (technical studies or an equivalent field)
• Languages: English - Fluent, German represents advantage
• Experience in a similar position is an advantage
• Knowledge of IT technologies (hardware, software)
• Knowledge of Windows operating systems
• Computer software diagnostics and troubleshooting
• Is up-to-date with new technologies

#ChallengeCheck

• Provide Level 1 (L1) technical support for hardware and software incidents via phone, email or ticketing system;
• Monitoring and resolving requests logged in the ticketing system according to established SLAs;
• Install and configure workstations, peripheral equipment and standard applications;
• Reset passwords and administer user accounts in Active Directory / Microsoft 365;
• Redirection and escalation of complex incidents to higher levels of support;
• Updating technical documentation and internal knowledge bases;
• Ensuring smooth operation of IT equipment - server, notebook, conference rooms.

#Benefits

• Free transportation
• Meal tickets
• Bank Holidays gift tickets
• Annual performance bonus
• 13th salary
• Medical subscription
• Loyalty bonus
• Opportunities for professional development