ITSM Consultant

Acerca de Hirschmann Automotive

Hirschmann Automotive lleva más de 60 años desarrollando y fabricando conjuntos y componentes electromecánicos para la industria del automóvil. Los productos de la empresa son utilizados muldialmente por las principales marcas de automoción y cubren todos los tipos de accionamiento disponibles en el mercado. ¿Quieres formar parte de esta historia de éxito y contribuir a diseñar el futuro de la industria automotriz?

Descripción

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

• University Degree
• Languages: English - Fluent, German represents advantage
• Experience – Minimum 3 years in a similar position
• Strong ITSM knowledge (ITIL preferred)
• Experience with ITSM tools (Matrix42, ServiceNow, etc.)
• Excellent organizational and communication skills
• Experience with Matrix42 or other service catalog tools - an advantage
• Proactive, assertive (“pushy”) mindset with strong ownership
• Ability to work in a global, cross-functional environment
• Experience with Microsoft 365 platform (Teams, SharePoint, OneDrive, etc.)
• Open for travelling

#ChallengeCheck

• Develop and improve ITSM processes (Incident, Request, Change, SLA/KPI);
• Drive standardization and governance across global IT teams;
• Coordinate and work closely with global Service Desk operations and ensure consistent performance;
• Monitor KPIs, SLA compliance, and service quality; Drive continuous improvement and ensure teams deliver results;
• Drive continuous improvement and ensure teams deliver results;
• Coordinate the M365 Champion Program and collaborate with key users and the community.

#Benefits

• Free transportation
• Meal tickets
• Bank Holidays gift tickets
• Annual performance bonus
• 13th salary
• Medical subscription
• Loyalty bonus
• Opportunities for professional development
• Reduced gym membership