ITSM Consultant

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

职位描述

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

• University Degree
• Languages: English - Fluent, German represents advantage
• Experience – Minimum 3 years in a similar position
• Strong ITSM knowledge (ITIL preferred)
• Experience with ITSM tools (Matrix42, ServiceNow, etc.)
• Excellent organizational and communication skills
• Experience with Matrix42 or other service catalog tools - an advantage
• Proactive, assertive (“pushy”) mindset with strong ownership
• Ability to work in a global, cross-functional environment
• Experience with Microsoft 365 platform (Teams, SharePoint, OneDrive, etc.)
• Open for travelling

#ChallengeCheck

• Develop and improve ITSM processes (Incident, Request, Change, SLA/KPI);
• Drive standardization and governance across global IT teams;
• Coordinate and work closely with global Service Desk operations and ensure consistent performance;
• Monitor KPIs, SLA compliance, and service quality; Drive continuous improvement and ensure teams deliver results;
• Drive continuous improvement and ensure teams deliver results;
• Coordinate the M365 Champion Program and collaborate with key users and the community.

#Benefits

• Free transportation
• Meal tickets
• Bank Holidays gift tickets
• Annual performance bonus
• 13th salary
• Medical subscription
• Loyalty bonus
• Opportunities for professional development
• Reduced gym membership