Service Desk Engineer (m/f/d)
About Hirschmann Automotive
Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?
职位描述
In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.
We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.
#SkillCheck
- Completed technical training (HTL, systems engineering apprenticeship)
- First professional experience in IT service management desirable
- Ability to work in a team and willingness to co-operate with other departments
- Strong communication skills and pronounced customer orientation
- Knowledge of working with a ticket system and experience in client management (Windows, O365, AD etc.) an advantage
- Very good written and spoken German and English skills
#ChallengeCheck
- Effective processing of faults and enquiries from the specialist departments
- Management of output devices (notebooks, displays, smartphones, peripherals)
- Technical support for applications, operating systems and hardware
- Forwarding troubleshooting for complex problems to the relevant specialist department
- Documentation of support requests, solutions and known faults
#Benefits
- Hirschmann Automotive Academy
- Club and sports programmes
- FEEI collective agreement