IT Servicedesk Engineer

À propos de Hirschmann Automotive

Hirschmann Automotive est depuis plus de 60 ans un partenaire de développement et de production de modules et de composants électromécaniques pour l'industrie automobile. Ses produits sont utilisés dans le monde entier par toutes les marques automobiles de renom et couvrent en outre toutes les formes d'entraînement disponibles sur le marché. Tu veux faire partie de cette histoire à succès et contribuer à façonner l'avenir de l'industrie automobile ?

Description de l'entreprise

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

University degree - IT (technical studies or an equivalent field)
Languages: English - Fluent, German represents advantage
Experience in a similar position is an advantage
Knowledge of IT technologies (hardware, software)
Knowledge of Windows operating systems
Computer software diagnostics and troubleshooting
Is up-to-date with new technologies

#ChallengeCheck

Provide Level 1 (L1) technical support for hardware and software incidents via phone, email or ticketing system;
Monitoring and resolving requests logged in the ticketing system according to established SLAs;
Install and configure workstations, peripheral equipment and standard applications;
Reset passwords and administer user accounts in Active Directory / Microsoft 365;
Redirection and escalation of complex incidents to higher levels of support;
Updating technical documentation and internal knowledge bases;
Ensuring smooth operation of IT equipment - server, notebook, conference rooms.