Service Desk Engineer (m/f/d)

À propos de Hirschmann Automotive

Hirschmann Automotive est depuis plus de 60 ans un partenaire de développement et de production de modules et de composants électromécaniques pour l'industrie automobile. Ses produits sont utilisés dans le monde entier par toutes les marques automobiles de renom et couvrent en outre toutes les formes d'entraînement disponibles sur le marché. Tu veux faire partie de cette histoire à succès et contribuer à façonner l'avenir de l'industrie automobile ?

Description de l'entreprise

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

Completed technical training (HTL, systems engineering apprenticeship)
First professional experience in IT service management desirable
Ability to work in a team and willingness to co-operate with other departments
Strong communication skills and pronounced customer orientation
Knowledge of working with a ticket system and experience in client management (Windows, O365, AD etc.) an advantage
Very good written and spoken German and English skills

#ChallengeCheck

Effective processing of faults and enquiries from the specialist departments
Management of output devices (notebooks, displays, smartphones, peripherals)
Technical support for applications, operating systems and hardware
Forwarding troubleshooting for complex problems to the relevant specialist department
Documentation of support requests, solutions and known faults