Service Desk Engineer (m/f/d)

Despre Hirschmann Automotive

Hirschmann Automotive este de peste 60 de ani un partener de dezvoltare și producție pentru ansambluri și componente electromecanice pentru industria auto. Produsele sunt utilizate la nivel mondial de toate mărcile auto cunoscute și acoperă, de asemenea, toate sistemele de acționare disponibile pe piață. Doriți să faceți parte din această poveste de succes și să contribuiți la modelarea viitorului industriei auto?

Descriere

In the field of Digitalization & IT, the focus is on ensuring that our company is always at the cutting edge of technology. The digitalization strategy aims to implement innovative, digital, and sustainable solutions and optimize value creation and administration processes.

We are looking for visionaries who want to shape the digital transformation with us and increase the effectiveness of our processes through advanced technologies and systems.

#SkillCheck

Completed technical training (HTL, systems engineering apprenticeship)
First professional experience in IT service management desirable
Ability to work in a team and willingness to co-operate with other departments
Strong communication skills and pronounced customer orientation
Knowledge of working with a ticket system and experience in client management (Windows, O365, AD etc.) an advantage
Very good written and spoken German and English skills

#ChallengeCheck

Effective processing of faults and enquiries from the specialist departments
Management of output devices (notebooks, displays, smartphones, peripherals)
Technical support for applications, operating systems and hardware
Forwarding troubleshooting for complex problems to the relevant specialist department
Documentation of support requests, solutions and known faults