Customer Service

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

职位描述

Our Logistics ensures that everything runs smoothly: at the right time, place, and desired quantity. In the world of logistics, this optimizes planning and logistics processes and monitors the entire path of a product – from the procurement of raw materials to the manufacture of the product and delivery to the customer. Transport robots act as the linchpin of smart factories that symbolizes the future of manufacturing technology.

Our vacancies are aimed at motivated specialists who want to contribute to the world of logistics.

#SkillsCheck

• University Degree
• Languages: English - Fluent, German represents advantage
• Knowledge of Microsoft Office Package
• Team spirit with good communication skills
• Analytical skills
• Attention to details
• Planning and organization skills
• Negotiation skills
• Client oriented

#ChallengeCheck

• Ensuring customer service and sending orders to the warehouse on the required delivery date.
• Carry out of relevant process standards and customer requirements.
• Supervising deliveries and analyzing the causes as well as ensuring corrective measures in case of delivery problems and/or a logistical complaint.
• Validation of customer orders and agreement with Demand planning and Production planning in case of forecast variations.
• Processing orders sent by HTM customers and ensuring that they are correctly registered into the SAP system.
• Constant communication with customers in case of any deviations from the mutually agreed orders so that they have at all times the latest information regarding the orders and their completion status.
• Escalation of issues that cannot be solved directly with the client, according to the internal escalation procedure.
• Informing all team members and management team with the data requested by them regarding: customer order forecasts, customer order variations, current order status versus planned quantities and production and/or delivery delays; situations related to stocks of finished products, sub-assemblies and raw materials in a timely manner whenever solicited.
• Keeps constant contact with the central logistics/sales department (Hirschmann Automotive – Rankweil) and ensures that he receives the latest information about logistics changes and commercial agreements with customers/suppliers, and complies with specific customer requirements, available and agreed at group level.

#Benefits

• Free transportation
• Meal tickets
• Bank Holidays gift tickets
• Annual performance bonus
• 13th salary
• Medical subscription
• Loyalty bonus
• Opportunities for professional development