Customer Quality Engineer

About Hirschmann Automotive

Hirschmann Automotive has been a development and production partner for electromechanical assemblies and components in the automotive industry for over 60 years. The company’s products are used by all major automotive brands worldwide and cover all types of drives available on the market. Do you want to be part of this success story and help shape the future of the automotive industry?

Description

Quality is synonymous with precision and reliability within the company. The integrated management system (IMS) ensures flawless product quality with advanced measurement technology and a state-of-the-art laboratory. As an interface to product-related areas such as product and process development, the team works closely with other departments to ensure quality at every stage of product development.

We are looking for quality-conscious talents who would like to contribute to continuously improving our quality processes with analytical thinking.

#SkillsCheck

• Technical University Degree
• Knowledge in technical drawing
• Languages: English - Fluent ; German - represents advantage;
• Experience in a similar role represents advantage
• Client orientation
• Planning and organization skills
• Good communication skills
• Team player
• Analytical skills

#ChallengeCheck

• Processing customer complaints in the BABTEC system within 24 hours of receipt and informing the responsible segment/department members so that each complaint is known by all involved in a timely manner.
• Coordinate the analysis of complaints together with the production department in order to resolve them as quickly and efficiently as possible (remediation, rejection, sorting activities) to minimize losses and present the results of the evolution of customer complaints in the monthly report.
• Collect the necessary information to resolve and close customer complaints within a maximum of 10 working days of receipt.
• Defining and installing additional controls and sorting activities (based on data from incoming complaints) together with the production quality department so that only compliant products go from the production line to the finished goods warehouse or to the customer.
• Providing consistent information to segment members and the management team on the status of quality complaints received from the customer by presenting the monthly statement.

#Benefits

• Free transportation
• Meal tickets
• Annual performance bonus
• Bank holiday gift tickets
• Loyalty bonus
• 13th salary
• Medical subscription
• Gym benefits
• Career development opportunities.